Frequently Asked Questions

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Answers

How can my customers transact online?

Online transactions are easy to carry out. Steps to follow are below:

When the customers wish to buy /avail of a product or service, click on “BUY” to add it to the shopping cart. This places the product in an electronic shopping cart. However, placing items in the shopping cart is not a commitment to buy.

Repeat the process to add more products to the shopping cart.

Click on “VIEW CART” to see the details (selected products and services) of your shopping cart. You can change quantities or remove items while viewing your cart. You can also continue shopping by clicking on any other item that you wish to buy.

When they have completed shopping, click on “CHECK OUT” will be required to provide shipping details.

On providing the shipping details, total charges appear on the billing panel above the shipping details panel.

On submitting the shipping details buyers will be taken to the secured Payment Gateway.

On the Payment Gateway window, they will select their Card type, provide your Card details and CVV No. On clicking SUBMIT, these details will be sent to Seller’s merchant bank server for authorisation and authentication. Upon approval their transaction is complete.

What is a Payment Gateway?

A Payment Gateway is a system that passes Credit Card data, authorisation requests, and authorisation responses over the Internet using secured encryption technology.

A secured Payment Gateway will allow the Cardmembers to conduct secure transactions over the Internet using the industry standard SSL (Secure Socket Layer) technology, which enables 128-bit encryption of data transferred.

What is the Online Shopping Cart?

An online shopping cart is a tool that will allow your customer to shortlist and stack all the products and services that interest them. Thus they need not order and pay for each product or service individually. Besides, they can also increase or reduce quantities or even remove a product from the cart.

What is an Online Shopping Mall?

You can showcase all products to online customers through a user friendly online shopping mall and allow them to make purchase or avail of the produts or services.

What are the benefits of E-Commerce?

E-commerce transactions are secure and convenient. Valuebound solutions will use Secure Socket Layer (SSL) technology, which has 128-bit ciphering strength to protect sensitive data provided by your customers. In simple words, this technology encrypts the data while your customers logged on the online shopping mall, thereby restricting unauthorised external sources from viewing the sensitive information provided by your customers.

Valuebound will uses current Internet standards, such as JSSE, SSL, firewalls and integration with critical, existing back-end systems to protect your transactions. This means that you do not have to worry about or spend time verifying the secure data transfer measures.

E-Commerce will also brings you a world of convenience for your new as well as existing customers. Your customers can now say goodbye to queues and sales staff. All they have to do is browse and place their orders from the comfort of their home or office. You can deliver the order at their shipping address within specified time from the date of placing the order.

How does E-Commerce work?

The ValueBound E-Commerce solution offers three primary functions:

  • An online product catalogue
  • A shopping cart
  • A payment manager

Online product Catalogue
An E-Commerce website is much like a shopping mall. The online catalogue will allows you customers to see what goods and services are available for them.

Shopping Cart
While the customers browse through the catalogue, they will see many items of interest. But they need not order and pay for each product or service individually, they can stack them in the shopping cart as they do while shopping in a brick and mortar shopping malls, and pay in total using your Credit / Debit Card.

Payment Manager
ValueBound will integrate the Payment Gateway facilitaty to make online payments for your customers. Upon completing the shopping, they can check out the cart and proceed to make payment. All they need to do is provide the details of their Credit Card with their CVV number to debit their Account for the total order value.

What is E-Commerce?

E-commerce websites does the process of showing your product catalogue, conducting online payments and transactions. E-Commerce enables you to make purchases or make bill payments over the Internet from your PC in the comfort of your home or office.

What is Valuebound approach for designing and developing a website?

Our 5-step consultation process ensures communication and collaboration at all stages of the projects. The final designs are unique branded solutions that provide our clients with a competitive advantage and the design that we can be proud to put ValueBound name behind.

  1. Analysis
    • Discuss with the customer about their needs and how ValueBound can help.
    • Create a general site map, break down time involved, and make suggestions.
    • Define budgets and costs.
    • Establish schedule.
    • Collect information.

      • Based on for what the web site is, web site could be pretty simple to fairly complicated. ValueBound can provide you professional guidance in formalizing the purpose, function, and content.

  2. Site Architecture & Concept Development
    • Refine and create a solid site map to use as an outline for the Web Site.
    • Develop architecture and navigation.
    • Create general look and feel on paper.
    • Present concepts to the client. Make adjustments to the selected concept.
  3. Design
    • Design the general look and feel of the Web Site. This is 1-2 pages.
    • Present the design to the client for comments.
    • After the client's feedback, make the appropriate revisions.
    • Refine and develop Details.
    • Once the general look and feel design is approved, create and upload 1-2 pages up on the Internet. This is a private space for the customer.
    • Test for usability and functionality, and present to the client.
  4. Development
    • Create rest of the design.
    • Program and implement the rest of the technical infrastructure.
    • Test the completed Web Site for layout, usability, and functionality.
    • Upload the completed Web Site on the Internet and present to the client.
    • Make the necessary final adjustments and refinements.
  5. Delivery
    • Go live using client's own domain name.
    • Follow up to assess productivity of the Web Site, for new opportunities, and for any additional help or questions the customer might have.
  6. Website Hosting
    • Valuebound has partnership with many Professional web hosts. Based on your individual situation ValueBound will suggest you the best fit. Also, we will interact with the Hosting company –so you do not have to worry about maintenance of website and web hosting.
  7. Website Promotion
    • What is the value of website, if it is not noticed by the potential customers? Valuebound can provide professional marketing expertise in promoting your website. We will submit your site to leading search engines, and optimize your site.
  8. Ongoing Maintenance
    • Valuebound will provide FREE maintenance for first three months. We will provide same professional maintenance for a small monthly fee, later on.

Why do YOU need a website?

Word-of-mouth – spreading of words from satisfied customers is the best way of Marketing – No Doubt.  But with customers using internet as a primary media to analyze product or service you offer, website has become very essential to businesses. With web presence you will be able to present information to potential customers 24X7. And website is the least expensive mass advertisement media.