A global cloud computing company needed to replace a legacy employee information platform with a more flexible and personalized intranet experience. Valuebound helped modernize the platform using a decoupled Drupal architecture with Angular, enterprise search, content personalization, real-time notifications, chat, and integrations with identity and workplace systems.
The ongoing engagement combined Drupal development, architecture, content management, and platform enhancements to create a more unified employee experience across business units.
Client's business operating in siloes
One of the arms of digital transformation is people transformation as well. The roadblock of the challenge we had was client’s business units operating in silos, and to create a unified experience for all BUs was a huge task.
As part of the transformation, one of the things which was to be taken care of was cost optimization. This was one of the primary drivers along with the inability of legacy product for customization. The core challenges that needed to be addressed immediately were information architecture, and performance management.
The client on-boarded Valuebound because of our proven track record as CMS experts. The client entrusted us to be a part of the solution in the product engineering team. The client expected Drupal decoupled architecture for an enhanced employee experience for their Intranet solution, Source. Their major need was agility, and creating the same set of features which created integrated experience across all their business units.
‘Source’ replaced the legacy platform for information management
Source is the employee engagement and information management solution for the client, a replacement of a legacy product that is primarily acceptable and recognized in organizations as storage system and document manager. Valuebound’s team of Drupal architects, developers and project manager worked closely with the client to add new features for creating a unified employee experience, information management, and content management across business units.
We adopted a hybrid delivery model, wherein planning and budgeting of the project was done in a waterfall method. However, design development, testing and delivery followed the iterative agile methodology. Pandemic posted an unfathomable challenge of remote delivery and operations. Team was upto to the challenge and demonstrated the right behaviours of resilience and adaptability to change.
What did we do?
- Enhanced employee experience by offering content creation and management through Drupal at the backend, and Angular at the frontend.
- Simplified the need for personalized content for each business unit.
- Information management where each BU ensures that information remains updated. The information source is accessible for internal employees.
- The Source content includes policies, document management & content personalization.
- The microservices we deployed for the Source project provide search capability, real-time notifications, content indexing, chat integrations, cookie management, and easy content configuration.
- Our enhancements offer a holistic employee experience to the client.
- Valuebound has offered agility to the Source project by offering enhancements and key changes to the existing project.
Key Integrations
- Coveo for Search
- Microsoft Active Directory for User Management
- Workvivo
- Cerkl
- Genesys Chat
- OneTrust for Cookie Management
- Workspace ONE for Authentication
The decoupled Drupal intranet helped the client create a more consistent employee experience across business units while giving teams greater control over content, search, and digital workplace services.
Personalized Employee Content
Business units could manage and deliver relevant policies, documents, and communications to the right employees and audiences.
Unified Information Management
Drupal provided a flexible content management foundation for replacing siloed information workflows and improving content governance.
Enterprise Search and Discovery
Coveo search, content indexing, and structured information helped employees find workplace content more efficiently.
Connected Digital Workplace Experience
Integrations with Active Directory, Workvivo, Cerkl, Genesys Chat, OneTrust, and Workspace ONE connected the intranet with the client’s wider workplace ecosystem.
Success Results
The Source intranet modernization delivered a more flexible and connected employee experience while supporting ongoing Drupal enhancements and platform evolution.
- Improved employee engagement by 1000%
- Gave employees a more consumer-like digital experience at work
- Supported personalized content and information management across business units
- Connected search, identity, chat, notifications, and workplace services
- The Valuebound–Source team received recognition in the Nielsen Norman Group Best Intranet Awards 2021
Valuebound continues to support the platform through Drupal development, architecture, integrations, and ongoing enhancements.
Planning an enterprise Drupal intranet or employee experience platform? Explore Valuebound’s Drupal development services or talk to our team.
